Job description
Compliance Administrator – Compliance Team
Link Contracting Services is a fast-growing facilities, family run, Maintenance, Planned work, M&E and Compliance provider.
We pride ourselves on achieving each of our 5 core values – 100% Safe, Right 1stTime, Completed On Time, Develop Our People & Community Focused.
Role
Providing office-based support for our team of Maintenance Managers, Engineers and Sub-contractors. Working as part of a team to ensure all works are co-ordinated efficiently and completed on time to ensure 100% Compliance and 100% Customer Satisfaction.
Responsibilities
- Answer phone calls professionally
- Deal with all enquiries in the central Compliance e-mail inbox in a timely manner, adhering to SLAs
- Schedule work for the engineers, ensuring best productivity and efficiency, keeping travelling time to a minimum ensuring the labour chart is fully up to date
- Ensure any defects found are highlighted, directed to the relevant department for processing into a report or quotation to be supplied to the customer in an organised and timely fashion
- Reporting to the Compliance Manager and taking an active role as an important part of the FM Compliance team.
- Keeping our inhouse Live Tracking Schedule Up to Date
- Arrange OOH works – liaising with the engineers/sub-contractors and site
- Ensure up to date notes are logged on Epix and the clients system. Ensure all relevant stakeholders are aware of any pertinent issues relating to a job or a site
- Manage sub-contractor instructions, RAMS, updates and completion confirmation
- Obtain uplifts from clients when required
- Review all Certification and ensure uploaded in a timely manner adhering to SLAs
- Ordering of parts, materials and equipment when required
- Chase up hires, review and query the weekly on hire report
- Progress completed jobs through to invoicing
- Submit all Compliance related invoices to the clients
- Approve material and hire invoices for payment – completing all relevant checks
- Review and query weekly engineer productivity report
- Assist with any admin duties
- High level attention to detail (reviewing legal documents )
- A proactive approach to their work – offering suggestions and ideas to further improve the service we deliver
- An ability to learn new systems and processes quickly
- Excellent verbal and written communication skills
- Experience in customer service principles and practices
- Inputting information and updates into management data bases
- Proficient in Microsoft Office applications, including Outlook
- Ability to liaise with clients, customers and colleagues at all levels
- Can work under pressure with ever-changing workloads
- Ability to work as part of a close team
- Professional ‘can do’ attitude
Job Types: Full-time, Permanent
Pay: £11.60 per hour
Benefits:
- On-site parking
Schedule:
- Monday to Friday
- No weekends
Work Location: In person
