Contract Coordinator

Join Link Contracting Services Ltd – A family run, Maintenance, Planned work, M&E and Compliance provider. Be part of our Contract Support team as a Contract Coordinator and play a key role in ensuring the delivery of successful customer service for our clients. We’re seeking a highly motivated individual who can prioritise workload and meet tight deadlines with ease. Covering all aspects of administration and being primary point of contact, you’ll help with efficiently handling operational reactive works with engineers and updating our clients. If you’re eager to make a real impact, this is the opportunity you’ve been waiting for. What you’ll bring to the table:

• Maintain seamless communication with clients and sites to ensure smooth operation.
• Answer phone calls in a professional manner and handle any queries/ issues with ease.
• Streamline operations by efficiently processing all jobs on our maintenance system and updating them with notes and ETAs.
• Coordinate with sub-contractors to obtain updates and keep everything on track.
• Keep client maintenance systems updated with crucial information and progress of their work order
• Schedule planned works with supervisors and managers, ensuring everything runs smoothly.
• Produce purchase orders, chase invoices and timely completion of maintenance work.
• Strong understanding of customer service principles and practices.
• Allocate tasks to engineers.
• Stay on top of ordering parts and equipment to ensure seamless maintenance.
• Ensure service level agreements are not breached and proactively progress work orders for maximum efficiency.
• Proficiency in Microsoft Office applications, particularly outlook, to streamline work processes.
• Experience in delivering customer service or background in the hospitality industry or property maintenance processes, will be an added advantage.
• Exceptional verbal and written communication skills to effectively communicate with clients and team members.
• Demonstrated ability to work under pressure, managing ever-changing workloads with ease and flexibility.

In return, you’ll receive:

• Earn a competitive salary of £11.60 to £12.10 per hour depending on experience and enjoy stability and security in your role.
• Enjoy a standard workweek of 40 hours from Monday to Friday.
• Workplace pension contributions – 3% employer, 5% employee.
• 22 days annual leave + 8 Bank Holidays increasing with service.
• 360 Wellbeing (Store discounts, 24/7 Access to GP’s, Mental health & Carer support + more)
• Opportunities to give back to the community through fundraising.
• Enhance your skills with ongoing training and opportunities for career progression.
• Reap the rewards of your hard work with an annual bonus program that acknowledges your contributions to the company.
• Regular social events funded by the company, providing an opportunity to bond with your colleagues and have some fun outside of work.
• Onsite parking.

Diversity and inclusion are highly valued. We embrace applicants from all backgrounds, including differences in age, ability, gender, ethnicity, religion and sexual orientation, to create a well-rounded and grounded work family. Join us in our mission to provide exceptional customer service excellence and make a difference in the lives of the customers, members and communities we serve.